Web app
The problem
Patients filled paper forms at reception, and staff typed them into the system while the queue grew.
What we did
- Designed a short, mobile-first intake form with clear consent steps.
- Stored data with access limited by staff role.
- Sent patients a link before their visit and reminders if incomplete.
- Documented who can see what, then tested it with the clinic manager.
The outcome
- Less typing at reception.
- Forms arrive complete and legible.
- Access follows staff roles.
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